Resolving Conflicts

Mediation Training

Training Dates

Fall Class: Closed | Spring 2025 Class: Dates Coming Soon

6-9PM | Tuesday, Wednesday, and Thursday evenings

27 online class hours will be held via Zoom. Audio and video participation will be required. 13 offline trainer-led exercises and discussion will be fulfilled by each participant on their own time throughout the learning process.

Waymakers’ Dispute Resolution Services (DRS) offers this 40-hour online mediation training for individuals interested in mediating in California. Several topics that will be addressed include: the ethics of mediation; listening and communication skills; balancing power within mediation; problem identification; breaking impasse; handling strong emotions or difficult people; and working toward an agreement.

The program exceeds the California Dispute Resolution Programs Act (DRPA) training requirements. Participants who attend every Zoom session, and complete the offline learning will receive a certificate of completion and a thorough understanding of the mediation process. DRS welcomes volunteer applicants who are interested in mediating with the DRS program.

Discussion Topics Include:

• The Stages of Mediation
• Listening and Communication Skills
• Balancing Power
• Problem Identification
• Breaking Deadlocks
• Handling Strong Emotions
• Dealing with Difficult People
• Working Toward an Agreement
• Special Populations
• Ethical Dilemmas

Waymakers 40-Hour Online Mediation Training Flyer

Contact Program Supervisor Roxane Wilde for further information. (949) 250-4058.

Volunteer Opportunities:

Volunteer hours are optional. Volunteering with DRS is an excellent way to obtain mentoring and gain expertise in the mediation process. For those interested in volunteering, a volunteer application, interview with the DRS Supervisor, and background clearance is required.

Thank you for your interest in our upcoming Mediation Trainings. Please complete the information below and click on the Register Now button. We will contact you shortly to confirm your registration. Please don’t hesitate to contact us.

Cancellation Policy: Cancellation Policy:
Cancellations must be in writing and faxed or postmarked at least three days prior to the first training date for a full refund, less a $25 processing fee.

Partial Refund Opportunity:
Trainees who paid the online mediation training general registration fee may be eligible for a partial fee refund in the amount of $200 if 75 DRS volunteer hours are completed within six months of volunteer application approval.

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