Information & Referral Specialist

Application Deadline: December 16, 2022

Location: Fountain Valley, CA, United States


YOW/Collaborative Courts FSP – Fountain Valley.  F/T, Monday - Friday, 9 am - 6 pm.

Responsibilities Include:

  • Provide provides clients and staff with information and referral assistance including but not limited to basic needs, specialized housing placements, mental health/behavioral and medical services, transportation, and social and independent living skill building; presents information regarding how to access resources and co-facilitates enrichment activities.

  • Provide direct linkage support as needed; builds, maintains and promotes a resource database through attending community events and delivering information to staff.

  • Represents the program at community events and county agencies.

  • Provides coordination of care with service providers.

Requirements Include:

  • Bachelor’s Degree in Human Services, Communications or related field

  • Thorough knowledge of the skills of Information and Referral including, but not limited to clear and effective communication with the inquirer, customer service skills, utilizes various systems to locate resources.

  • Assists the inquirer in accessing and utilizing the resource, and demonstrates the ability to work with a diverse multicultural/ethnic population with sensitivity and respect.

  • Must have computer skills and software aptitude; excellent customer service, verbal and written communication skills; and ability to multi-task.

  • Valid California driver’s license, liability insurance meeting minimum state requirements, and a reliable automobile.

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