Information and Referral Specialist

Application Deadline: March 31, 2020

Location: Fountain Valley, CA

Schedule: Monday-Friday, 9am-6pm

Information and Referral Specialist responsibilities include:

  • Provide clients and staff with information and referral assistance including but not limited to basic needs, specialized housing payments, mental health/behavioral and medical services, transportation, and social and independent living skill building

  • Present information regarding how to access resources and co-facilitate enrichment activities

  • Provide direct linkage support as needed

  • Build, maintain, and promote a resource database through attending community events and delivering information to staff. Represent the program at community events and county agencies. Provide coordination of care with service providers

Informational and Referral Specialist requirements include:

  • Bachelor’s Degree in human services, communications, or related field

  • Information and Referral Certification preferred

  • Thorough knowledge of the skills of an Information and Referral practitioner including but not limited to clear and effective communication with the inquirer, customer service skills, utilization of various systems to locate resources, and assisting the inquirer in accessing and utilizing the resource

  • Ability to work with a diverse multicultural/ethnic population with sensitivity and respect

  • Must have computer skills and software aptitude, excellent customer service, verbal and written communication skills, and the ability to multitask

  • Valid California driver’s license, auto liability insurance, and a satisfactory driving record

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